FAQ

Frequently asked questions and answers

  1. What is your specialty?

 We take pride in bringing you the finest collection of traditional and trending sarees & blouses carefully curated to celebrate India’s rich heritage. Our expertise lies in handpicking rare and exquisite designs directly from the regions known for their craftsmanship.

  1. What sizes are available for ready made blouses ?

  Blouses are available in 32,34 & 36 sizes , one size can be adjusted and used for people who have adjacent sizes(eg: person with 34 size can either choose 34 or 32 likewise person with 36 can either choose 36 or 34 also a person with 38 size can choose 36)

  1. What materials are your products made of?

Our products are crafted from a variety of high-quality materials such as cotton, silk, Linen etc. Each product description specifies the fabric used to ensure transparency.

  1. How do I care for my Sarees ?

We recommend following the care instructions provided with each sarees to maintain its quality and longevity. Generally, most of our products can be hand washed  with mild detergent and cold water. Avoid soaking for long periods and direct sunlight while drying. We recommend dry wash for silk and product with heavy embellishments. 

  1. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Right now  we take international orders  through WhatsApp  Please check our shipping policy/ contact customer service for more information.

  1. What is your return/exchange policy?

Please go through our exchange and return policy in the website

  1. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the courier company's  website.

  1. Do you offer customization services?

At the moment, we do not offer customization services. However, we regularly update our collection with new designs and styles to cater to diverse preferences.

  1. Are the colors of your products accurate in the pictures?

We make every effort to display the colors of our products accurately on our website. However, due to variations in monitor settings and lighting conditions, slight differences in color may occur. We recommend referring to the product description for additional details on color.

  1. How can I contact customer service for further assistance?

 If you have any further questions or require assistance, please feel free to contact our customer service team via email at auratauthenticdesigns@gmail.com or through our website's live chat feature & direct WhatsApp to +91 9895026834. We are here to help you!