RETURN & EXCHANGE

Thank you for shopping with Aurat Designs. We strive to provide you with the best shopping experience possible.

In spite of taking utmost care while delivering the right product for you, we understand that sometimes the product may have some damage. In such a case, please read up the Return/Exchange policy as below:

  1. We strictly do not have any returns/exchange/cancellation/refund on any products once an order is placed

(Unless the cancellation is from our side)

  1. Also, there is no returns/exchange/cancellation/refund in case of size issues. Hence it is always advisable to choose the correct size using our size chart / order one size up.
  2. Returns and exchange is entertained only in case of damage.
  3. No exchange without parcel opening video (clearly showing the damage)
  4. Pls contact us on +91 9895026834 in case of any damage within 24 hours of receipt of parcel with the parcel opening video.
  5. In case of valid claim of damage, we will ship the replacement product. However, if the same product is not available, the customer can order another product / claim for refund.
  6. Also, this being online sales, there may be slight variations in the color/finish/fabric depending on the screen resolution of your devices and also the camera lights. No returns/exchange/cancellation/refund will be entertained in such cases.

 

CANCELLATION BY AURAT DESIGNS:

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.

We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, etc . In that case we will refund the amount you paid to your bank account within 5 working days.

If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.

The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.